> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Automation — “Bonus Expiration”

1. In your admin panel, go to the **“Automations”** tab (under the **“Marketing”** section) and click **“Create”**.

2. Enter the name of the automation — **“Bonus Expiration”**, then click **“Create”**.

[![](https://storage.crisp.chat/users/helpdesk/website/-/4/e/7/4/4e74268237e3b400/7026093c-70d6-4155-ad13-f192b0_nuhczk.png)](https://downloads.intercomcdn.com/i/o/gcmiatue/1262276385/f28e83f13e7752ec814bb1873e7e/%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA+%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0+2024-11-22+%D0%B2+17_37_13.png?expires=1750109400&signature=4b69637adb8e2b63588b97f0ccaf02cd2d4f874e3bd37ef6a79a283ef0741368&req=dSIhFMt5m4JXXPMW1HO4zdHq%2B1UzLWRQ62cPV4e9c8zso%2BuLvAIGlC3F2jKq%0AV4emQCH3ltEmrWZi104%3D%0A)

[![](https://storage.crisp.chat/users/helpdesk/website/-/d/b/0/3/db03eac6f021c000/53faed08-eded-44fd-8ea0-ffa70e_10r0i98.png)](https://downloads.intercomcdn.com/i/o/gcmiatue/1262276519/7449ffc0c861760cea8e04050aae/%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA+%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0+2024-11-22+%D0%B2+17_37_58.png?expires=1750109400&signature=050fba2838a653186e5d16c03fd1c78e4a3b719803643601376f2c1ea3a7996a&req=dSIhFMt5m4ReUPMW1HO4zYYQhc9MP3liBlEzBp5MD8nC%2F6pdXKKaGPsbFkZY%0AYDK%2FJh2ToHDbTgJzmAs%3D%0A)

3. Click **“Set Triggers”**, and in the dropdown menu on the right, select **“Last Visit”**. In the **“Starts When”** field, specify the number of days the guest hasn’t visited, for example, **170 days**.  
​

[![](https://storage.crisp.chat/users/helpdesk/website/-/1/c/7/7/1c77760d6b3ed700/6615f460-4e30-4242-8557-52e529_1hklp1i.png)](https://downloads.intercomcdn.com/i/o/gcmiatue/1262278366/ef377d8e45bb82a57fae5fe9eaba/%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA+%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0+2024-11-22+%D0%B2+17_38_15.png?expires=1750109400&signature=821f7232e9e49efd05e7c7eda9c7f87c8c2d0318183a71bb7beb3c0a295e0e00&req=dSIhFMt5lYJZX%2FMW1HO4zXLTqnVXJwI%2FBva3AGEg3Lhkvv2CQAxNgGPdLdFh%0AxaAAn1LLYjSDpJ48vaQ%3D%0A)

4. Set up the actions sequentially:

• Click **“+”** → select **“Send Push”** with a message informing that their bonuses will expire in 10 days.

[![](https://storage.crisp.chat/users/helpdesk/website/-/f/0/0/3/f003a98feb575000/e50002d2-3843-4511-ac47-630c17_19m1d2t.png)](https://downloads.intercomcdn.com/i/o/gcmiatue/1262278702/b316080e77d8cba4640d83a54073/%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA+%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0+2024-11-22+%D0%B2+17_38_35.png?expires=1750109400&signature=b3d4d868e6e2c56a987271d7e095077d15bbe0aed3b14e4556c7b1ee523a5372&req=dSIhFMt5lYZfW%2FMW1HO4zWWcaosEW0IzbSJxCSQhjarmB7ep%2Bfb%2FfWRcQPaq%0AuokmPb7cVyT8WlTIF7E%3D%0A)

[![](https://storage.crisp.chat/users/helpdesk/website/-/d/0/c/a/d0ca5139c709d800/f819efa5-ef27-4f65-bb16-381c9a_1ng8afl.png)](https://downloads.intercomcdn.com/i/o/gcmiatue/1262279373/b43edcb1fb8c3db3c85b202698e7/%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA+%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0+2024-11-22+%D0%B2+17_39_49.png?expires=1750109400&signature=f8315a44425176392c7bacb35d9826b7052888b4ad7058723cd026e71ba9221d&req=dSIhFMt5lIJYWvMW1HO4zcf7KKAnxlDU67G1fpyPdsN%2F1OgJNvCogvDwpChM%0AY5%2BTTWoG7wtsD2S92LQ%3D%0A)

• Click **“+”** → select **“Wait”**, and enter the value **“10”**.

• Click **“+”** → select **“Update Balance”**, and in the context box, enter the value **“0”**.  
​

[![](https://storage.crisp.chat/users/helpdesk/website/-/6/2/d/0/62d027b6370fd000/d0756749-3be8-4f97-a0b4-fd591d_1knnntm.png)](https://downloads.intercomcdn.com/i/o/gcmiatue/1262281027/62df186dfe6762cc26ad369e11d1/%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA+%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0+2024-11-22+%D0%B2+17_42_40.png?expires=1750109400&signature=50793690477ce3878f4e7fa9f8abd50018a5dad37d548a267cd483974297542d&req=dSIhFMt2nIFdXvMW1HO4zXq72q6tnuRPv%2FLQolLgh2a%2FHMU%2Fx97NRDsVR1q0%0AxASKUXNYkWTm44s3Cik%3D%0A)

[![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/8/8/d988dcf80a3b9800/76ac5755-6ef2-448b-9fdb-01238b_1k5xqbv.png)](https://downloads.intercomcdn.com/i/o/gcmiatue/1262281157/10cc25a07f86c551e4789c31f3ab/%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA+%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0+2024-11-22+%D0%B2+17_43_16.png?expires=1750109400&signature=f8c5e44d6f328c53e38624b63251ea260320d69ef858142339c8c93cd191d2c6&req=dSIhFMt2nIBaXvMW1HO4zdbFO24%2BVPMJ%2FGzVqqPuzDNkUCW6DEYtveVez6vT%0ATT2jyG6JmuWEuLQYy50%3D%0A)

**_Result_**_: After **170 days**, the guest who hasn’t visited receives a push notification stating that their bonuses will expire in 10 days. Another 10 days later, the bonuses are deducted._